BRIEF JD

Job Objectives
The key functions will be
• To manage a region/state / cluster of smallers states with respect to the collection function through the Area Collection Managers / Collection Managers
• To consistently and successfully apply various collections actions on consumer finance asset portfolio in the assigned REGION in order to manage net credit losses within budgets in a cost effective manner by
o Controlling forward flows rates
o Controlling attendant costs associated with each collection activity
o Delivering service levels within acceptable ranges including customer service, especially to early delinquent accounts
o Delinquencies, and inbound and outbound service levels
o Selling selected bad debt portfolios where appropriate
• Ensure proper management of account receivables by minimizing net credit losses of current portfolio and maximizing recoveries
• Provide inputs to the business for selective marketing / de-marketing of segments
• Maintaining Fraud Control measures to minimize fraud loss.
Support business by analyzing early warning indicators/ instituting appropriate control measures

Key Responsibilities
1. Control of Net Credit Loss
• Manage the bad debt numbers within the budgeted levels while adhering to the laid down processes
• Manage the delinquency within the budgeted levels;
• Manage remedial risks, control debt relief policies and accounts covered there under,
• Where required make appropriate and timely corrective action on staff resources and collection strategies
• Adhere to the provisioning norms and Raise adequate provisioning at all time as per the group credit norms
• To consistently and successfully apply various collections techniques, including calling, field collections, litigation and dunning activities etc., on consumer banking assets portfolio
2. Managing Cost of Collections
• Controlling the cost of collections within the budgeted levels
• Improve processes so that the productivity of the callers/ collectors are enhanced;
3. Fraud Control
• Manage the fraud exposure of CF products with focus on Prevention, Detection, Recovery and Deterrence. Responsible for effective management of Fraud Risk management
• Develop fraud loss forecast, and validation of fraud loss methodology
• Understand modus operandi of the different fraud types, and take timely and appropriate response within detection process to mitigate the fraud risk exposure.
• Interface with the Associations΄ risk management teams to stay abreast with new programs and services, obtain timely updates of fraud trends and activities
• Understand the unique transaction flow and operating environment applicable to the business
• Understand fraud write-off analysis and use the information to set up and update Detection & Deterrence strategy.
• The incumbent must also design, implement and manages the effectiveness of the fraud prevention and detection tools, besides ensuring adequate capacity and managing it at optimal cost efficiency
• Building bench strength and implementing best in class practices, including development and inculcating a MIS and analytics driven unit
• Authorization parameters management, to ensure benchmark Authorization performance tracking against association standards.
4. Development of MIS at Regional level
• Delinquency analysis
• Loss analysis
• Vintage Analysis
• Implement other measures of portfolio to maintain risk and improve portfolio quality
5. Collections system
• To ensure the functioning and constant development of the collections system in order to maximise the benefit from the same
• To ensure that the collections activity is carried out within the accepted norms and all service queries are adequately managed
• To provide constant feedback to Credit on the trends in the portfolio
6. Staff Training and Credit Knowledge Transfer
• Provide adequate training and transfer of knowledge to ensure all staff are able to undertake current and future responsibilities;
• To ensure training and development needs of team are understood and worked upon and to ensure that the team leaders implement the same in their teams
• Manage Collections teams in order to maximize staff productivity, reduce staff turnover and maintain costs within budget